Welcome to Neshell Gifts! We know how exciting it is to receive your handcrafted treasures. Because each item is carefully crocheted by hand at our studio in San Antonio, Texas, we make it our mission to get your order to your doorstep as quickly and safely as possible.

1. Fast Shipping Commitment

We value your time. Unlike many handmade shops that take weeks, we maintain a small inventory of ready-to-ship items to ensure your order reaches you within 1 week (3-7 business days total from order to delivery).

2. Shipping Rates & Delivery Estimates

We currently ship to all 50 states within the USA. All estimates below include our 1-2 business day processing time.

Destination	Shipping Method	Estimated Delivery Time	Cost
United States (Domestic)	Standard Shipping	3 - 5 Business Days	$4.95 (Free on orders over $35)
United States (Domestic)	Expedited Shipping	2 - 3 Business Days	$9.95

Note: Delivery times are estimates and may vary slightly based on your local postal service efficiency.

3. Courier & Postal Services

To ensure your crochet animals and flowers arrive in perfect shape, we partner with reliable carriers:

• USPS (United States Postal Service): Primarily used for Standard Shipping (Ground Advantage or Priority Mail).

• UPS (United Parcel Service): Used for larger bundles or Expedited Shipping requests.

4. Tracking Your Order

Once your order is handcrafted, packed, and scanned by the carrier, you will receive a Shipping Confirmation email containing your tracking number.

How to check your status:

1. Directly on our site: Visit our Track Your Order page and enter your tracking number.

5. Missing or Lost Packages

It is rare, but if your package goes missing, we are here to help!

• Step 1: Please check around your property or with neighbors. Occasionally, carriers mark items as "Delivered" 24 hours before they actually arrive.

• Step 2: If it has been more than 3 business days since the "Delivered" status with no package, please contact us immediately at support@neshellgifts.com.

• Our Process: We will open an investigation with the carrier. If the item is confirmed lost, we will send a replacement or issue a full refund at no extra cost to you.

6. Shipping Process & Brand Promise

Each Neshell Gifts product is wrapped in protective tissue paper and placed in a sturdy box to prevent the crochet stitches from being crushed. Since we ship directly from 519 Como St, San Antonio, TX, we are able to maintain a fast, localized shipping process that supports our community.

Contact Information:

• Email: support@neshellgifts.com

• Address: 519 Como St, San Antonio, TX 78220, USA

• Business Hours: Mon-Sat: 8:00 am – 8:00 pm (CST)