Welcome to Neshell Gifts! We know how exciting it is to receive your handcrafted treasures. Because each item is carefully crocheted by hand at our studio in San Antonio, Texas, we make it our mission to get your order to your doorstep as quickly and safely as possible.

1. Order Processing & Cut-off Time

• Processing Time: All orders are processed within 1–2 business days (Monday through Saturday, excluding Sundays and federal holidays).

• Daily Cut-off Time: 5:00 PM (Central Time - CT).

  • Orders placed before 5:00 PM CT will begin processing on the same business day.

  • Orders placed after 5:00 PM CT or on Sundays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates

We currently ship to all 50 states within the USA. All estimates below include our 1–2 business day processing time and daily cut-off time.

Shipping Method	Transit Time	Total Estimated Delivery	Shipping Rate
Standard Shipping	3–5 business days	4–7 business days	$4.95 (FREE on orders over $35)
Expedited Shipping	2–3 business days	3–5 business days	$9.95

Note: Delivery times are estimates and may vary slightly based on your local postal service efficiency or peak holiday seasons.

3. Courier & Postal Services

To ensure your crochet animals and flowers arrive in perfect shape, we partner with reliable carriers:

• USPS (United States Postal Service): Primarily used for Standard Shipping (Ground Advantage or Priority Mail).

• UPS (United Parcel Service): Used for larger bundles or Expedited Shipping requests.

4. Tracking Your Order

Once your order is handcrafted, packed, and scanned by the carrier, you will receive a Shipping Confirmation email containing your tracking number.

• How to check your status: Visit our Track Your Order page directly on our site and enter your tracking number.

5. Missing or Lost Packages

It is rare, but if your package goes missing, we are here to help!

• Step 1: Please check around your property or with neighbors. Occasionally, carriers mark items as "Delivered" up to 24 hours before they actually arrive.

• Step 2: If it has been more than 3 business days since the "Delivered" status with no package in sight, please contact us immediately at support@neshellgifts.com.

• Our Process: We will open an investigation with the carrier. If the item is confirmed lost, we will send a replacement or issue a full refund at no extra cost to you.

6. Packaging & Brand Promise

Each Neshell Gifts product is wrapped in protective tissue paper and placed in a sturdy box to prevent the crochet stitches from being crushed. Since we ship directly from our San Antonio studio, we maintain a fast, localized shipping process.